Author: Christian Goudge, AWARE-NS Safety Collaborator
Working with people you don’t necessarily want to is never easy yet we have to do it every day at work. Unlike our plans for a Saturday night on the town, at work we can’t pick and choose who we spend our time with. Employees are usually selected by their employers based on skills, ability, education and experience and whether these line up with the requirements of the job. Consideration for whether or not John will get along with Sue is pretty low on the list. So how do we create and maintain a respectful workplace when your co-worker just rubs you the wrong way?
In addition to the organizational leaders developing policy and procedures on workplace violence, workplace rights and workplace harassment, front line workers can have a significant effect on creating a respectful and professional workplace.
Here are a few things we all can do:

1. Accept The Differences

We are all individuals and because of this we all view and approach things slightly differently. Sometimes one person’s approach is very different than another’s. Not to say it is wrong, just different. Before we object to this different perspective, take a minute to consider it. We all want to be heard when we have an idea, engage in a positive conversation by asking leading questions and have the person explain their perspective. You never know, they may be on to something.
myrkothum.com/a-matter-of-perspective/

2. Say Please, Thank You and Smile

I know this sounds like your mother talking but moms are pretty smart. Think about it: what happens when you greet someone with a smile and a cheery ‘Good Morning’? You usually get that back. And when it comes to asking for or receiving help, a ‘please’ and ‘thank you’ not only shows some respect and appreciation for your co-workers but also gives you a better chance at getting help the next time you need it. Try it! You and your co workers just might like it!
businessweek.com/stories/2008-08-14/why-manners-matter-at-workbusinessweek-business-news-stock-market-and-financial-advice

3. Nothing About Me, Without Me

Rumours can be damaging and distracting in any organization and hurtful to the person or people involved and nothing starts rumours faster than talking about someone behind their back. It is also disrespectful and not fair. Insist on addressing an issue you have with a co-worker with that co-worker. If you are uncomfortable about starting the conversation, ask your supervisor to help out.
msn.careerbuilder.com/Article/MSN-625-Workplace-Issues-6-Ways-to-Thwart-a-Backstabber-at-Work/
I am not asking you to like everyone you work with, although that would be nice, just respect them.


About The Author

Chris GoudgeChris Goudge is a Canadian Registered Safety Professional with over 10 years experience currently practicing occupational health and safety in the health care sector. Broad experience in developing, implementing and managing health and safety systems for multi site, multi jurisdictional operations in manufacturing and health care with a focus on accident reduction, risk mitigation and development of a self sustaining safety culture.

Introduction

Soteria LogoNova Scotia’s District Health Authorities and the IWK, Workers Compensation Board of Nova Scotia, and AWARE-NS, the Nova Scotia Health and Community Services Safety Association have partnered on this shared agenda for change. This work has the potential to improve safety within the health system and we believe it will significantly improve the health and well-being of health care workers. This partnership helps all to work in collaboration to support the goal of lowering workplace injuries in health care, helping to ensure more people return home safely at the end of each workday. A safe environment for our workers helps ensure a safe environment for patients, clients, residents, and their families – it benefits us all.
In Greek mythology, Soteria was the Goddess of safety and preservation from harm. Soteria strategies will be focused on improving our culture in healthcare—promoting a culture of safety and well-being for all.
Soteria Strains is focused on musculoskeletal injury prevention (strains and sprains). In 2011, almost 80 percent of all time loss claims reported to the Workers’ Compensation Board of Nova Scotia (WCB) by health care workers were musculoskeletal injuries (Strains) and more than 50% of these Strains were the linked to some type of manual lift or transfer task (WCB NS, April 2011).

NEW Documentation

The Soteria Strains Working Group has released two new research reports that were prepared by the Nova Scotia health Research Foundation on their behalf.
Musculoskeletal Injury Tracking and Prevention – Jurisdictional Review: Key Informant Interview Analysis
Musculoskeletal Injury Tracking and Prevention – Jurisdictional Review: Literature Review

Perception Survey

Pink CrossOne goal of Soteria Strains is to define a baseline for the cultural environment and possible opportunities and barriers to the success and sustainability of the project. A Perception Survey has been created with this goal in mind. The purpose of the Soteria perception survey is to assist in identifying barriers and drivers for safe lift, transfer and repositioning activities.
A thorough review of current evidence based practice identified eleven key elements to successful safe patient lifting, transferring and repositioning programs. This evidence guided the selection of categories and specific items for the perception survey. For example, evidence based practice clearly supports the use of lift equipment, therefore there are items to identify beliefs, attitudes, and reported behaviours towards various aspects of equipment use. The Survey is designed to be administered in 15-20 minutes in either an online or paper format.
Healthcare Professionals – Take Survey

Resources

Green CrossOur Soteria Strains Provincial Working Group did an amazing amount of research to bolster the front end of this strategy. This work is presented in two informative white papers below.
These are great resources and enough for most to consider themselves armed and ready to rollout a province wide health work place injury prevention program. But, not Soteria Strains. The Soteria strategy values the voice of the health care workers and patients most impacted by such a program. With research in hand, we are now asking the people that matter about their needs and what they think will make a successful patient handling (any activity that is involved with moving or assisting patients such as lifts, transfers, turns and repositions) program.
Evidence Based Practices
Business Case Rationale
Learn More

Yellow CrossDealing With Dementia Patients
Question:
Hi my question is can I refuse to provide care to the client who is violent if it puts the client at risk of injury at the time. An example would be what if the client is trying to exit the building and threatening to harm me if I try to prevent them from leaving. I know if they leave they may be injured, hit by a car/ not dressed for the weather etc. Thanks I thought the course was appropriate and met my needs.
Answer:
According to section 43 of the Nova Scotia Occupational Health and Safety Act, every employee has the right to refuse work “…where the employee has reasonable grounds to believe that the act is likely to endanger the employee’s health and safety…”
Ideally a work refusal is never required. Instead clear communication of the safety concern to your supervisor or manager and a collaborative approach to hazard identification and mitigation should be used. By sharing safety concerns and working together on solutions to these concerns, not only can work refusals be avoided but injuries can be prevented by having clearly defined steps in place by way of policy and training to deal with situations like these. Your manager and safety committee are valuable assets in addressing workplace safety and if solutions are not in place for issues such as yours discussing this with the Committee is a great place to start.

Take A Time Out!

If you are feeling stressed out right now, you owe it to you health to take a quick break.
Give yourself a few moments to run through these 3 simple steps: